What is your refund policy?
We have a friendly return policy whereby we refund for products which are damaged, broken, have manufacturing defects, wrong size or does not match with photo/description as given on our site.
What is your refund procedure?
The customer/buyer has to get back to our customer care through phone/email within 24 hours of receipt of damaged goods or goods not meeting description. We will then log a dispute and initiate a process of resolution between the artisan/designer and the customer. Customer will have to send an image of product on email in case she is claiming that the product is damaged or not meeting description. The return shipping to seller for the product will be borne by the customer.